Having a damaged windscreen is a big pain at the best of times but repairing or replacing an ADAS windscreen can also be extremely costly. ADAS or Advanced Driver Assistance Systems offer automated electronic safety features which are designed to help the driver while on the road. The system uses cameras and sensors that can implement safeguards and take over control of the vehicle to help avoid accidents or collisions. A lot of this technology is actually embedded in the vehicle’s windscreen.
All Invicta Insurance Services comprehensive motor policies come with windscreen cover included. However, in response to the ever increasing number of vehicles with ADAS technology Invicta have decided to change their windscreen policy provider to National Windscreens. In addition to being one of the UKs leading providers of windscreen replacement and repairs they have also taken steps to respond to the increasing demand of ADAS windscreen claims.
At BIBA 2016 earlier this year National Windscreens were delighted to tell audiences about its £1million investment in ADAS and the innovative software that delivers the right replacement glass first time in 99.5% of cases.
Technical Manager Tim Camm said: “Use of Advanced Driver Assistance Systems (ADAS) is developing very quickly and it is anticipated that, by 2020, more than 40% of new vehicles will have at least two types of the technology. We have invested £1million in the equipment and training needed for this calibration at our 108 fitting centres.”
“Our figures show that around 75% of all camera sensors should be calibrated under workshop conditions for accuracy which is why I am delighted that we have invested in maintaining a truly national fitting centre network. This means that, on average, a UK motorist is never more than 11 miles or 20 minutes away from a National Windscreens technician and can get both the replacement windscreen and camera calibration done in one visit.”
In a further attempt to streamline their operation and provide a superior service to their customers National Windscreens also unveiled ‘Partscheck’ which identifies the exact piece of replacement glass needed for a vehicle just by entering the Vehicle Registration Number.
Pete Marsden, managing director for National Windscreens, explains: “This may sound simple, but when some vehicles can have up to as many as 20 different types of windscreen, expecting a motorist to know the exact replacement windscreen type they require is unrealistic in many cases.”
“This software has been developed to eradicate this issue and has already resulted in 99.5% accuracy across more than 220,000 enquiries as well as reducing the average ‘time to serve’ by more than five hours.”
“Our investment in ADAS calibration and development of Partscheck gives insurance brokers further assurance that when they use National Windscreens their customers will receive excellent service.” he added.
National Windscreens holds sole and preferred supplier status with many of the UK’s leading insurance providers and offers an outstanding service to both brokers and policy holders, demonstrated by its current NPS (customer satisfaction score) of 70.5/100.