Treating Customers Fairly

Treating Customers Fairly (TCF) is a core Financial Conduct Authority (FCA) principle intended to promote fair treatment of customers by regulated firms throughout the product life cycle from design to post-sales support.

Invicta Insurance Services Limited always aims:

  • To treat all our customers fairly
  • To ensure that our customers understand the insurance they have purchased
  • To ensure that our customers receive suitable advice
  • To embed TCF principles within our culture and procedures

Invicta Insurance Services Limited is firmly committed to treating customers fairly and embedded the principles into our day to day procedures. We have established the fair treatment of customers throughout our firm on a continuous basis through our culture, business strategy, employee training, remuneration and staff behaviour.

Invicta House, Amherst Hill, Riverhead, Sevenoaks, Kent, TN13 2EL
Tel: 01732 471950 Email:
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